Nextgen Tech Jobs
JP Engineering
Service Delivery Manager – ITSM / ITIL
We are a forward-thinking organization dedicated to delivering exceptional IT services and solutions. With a commitment to operational excellence and customer satisfaction, we leverage industry best practices to ensure seamless service delivery. We are seeking an experienced Service Delivery Manager to lead IT service management initiatives, ensuring alignment with ITIL frameworks and organizational objectives.
Role Overview
As the Service Delivery Manager, you will oversee IT service operations, driving efficiency and customer satisfaction. This role requires a strong understanding of ITIL practices, exceptional organizational skills, and the ability to manage multiple stakeholders effectively.
Key Responsibilities:
- Oversee the delivery of IT services, ensuring they meet agreed-upon SLAs and KPIs.
- Manage the lifecycle of IT service management processes, adhering to ITIL best practices.
- Act as the primary point of contact for service-related issues, ensuring swift resolution and communication with stakeholders.
- Collaborate with internal teams and external vendors to optimize service performance and implement improvements.
- Develop and maintain service management documentation, including policies, procedures, and reports.
- Conduct regular reviews of service performance, identifying areas for improvement and implementing corrective actions.
- Ensure compliance with organizational policies and industry standards in service delivery.
- Drive customer satisfaction by fostering strong relationships and addressing feedback proactively.
Requirements:
- Proven experience as a Service Delivery Manager or in a similar IT service management role.
- Strong knowledge of ITIL principles and frameworks, with ITIL certification preferred.
- Excellent problem-solving and decision-making skills, with a proactive approach to service improvement.
- Exceptional communication and interpersonal skills, with the ability to manage relationships with stakeholders at all levels.
- Strong organizational and time-management abilities, with attention to detail.
- Familiarity with ITSM tools and platforms, such as ServiceNow, BMC Remedy, or similar.
- Degree in IT, Business, or a related field; relevant certifications or equivalent experience will also be considered.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities to lead impactful projects in a collaborative and innovative environment.
- A workplace culture that values professional growth, teamwork, and excellence in service delivery.
- Access to training and certification programs to enhance your ITSM expertise.
Application Process:
If you are an experienced Service Delivery Manager with a passion for optimizing IT services and driving customer satisfaction, we encourage you to apply. Join our team and contribute to delivering exceptional IT solutions that make a difference.
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