Nextgen Tech Jobs
Pontoon
Desktop Support Engineer
We are a leading provider of IT services and support, committed to delivering efficient and reliable technology solutions to our clients. Our team thrives on resolving technical challenges and ensuring seamless IT operations. We are seeking a dedicated Desktop Support Engineer to provide exceptional technical assistance and maintain high levels of customer satisfaction.
Role Overview
As a Desktop Support Engineer, you will be the first point of contact for resolving technical issues related to desktops, laptops, software, and peripherals. You will ensure the smooth operation of IT systems, troubleshoot issues, and provide expert guidance to end-users.
Key Responsibilities:
- Provide first-line technical support to users, resolving hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Troubleshoot and resolve connectivity issues, including Wi-Fi, VPN, and LAN/WAN.
- Support operating systems, productivity tools, and bespoke applications.
- Manage user accounts and permissions using Active Directory and other tools.
- Log and track incidents in the ticketing system, ensuring timely resolution.
- Assist in the setup and configuration of new equipment and systems.
- Document resolutions and create knowledge base articles for common issues.
- Collaborate with IT teams to escalate and resolve complex problems.
Requirements:
- Proven experience in desktop support or a similar IT support role.
- Strong knowledge of Windows operating systems, Office 365, and Active Directory.
- Basic understanding of networking concepts, including DNS, DHCP, and TCP/IP.
- Excellent troubleshooting skills with a proactive and customer-focused approach.
- Strong communication and interpersonal abilities, capable of engaging with users at all levels.
- Familiarity with IT service management tools and ticketing systems.
- Certifications such as CompTIA A+, ITIL Foundation, or equivalent are desirable.
- Degree in IT, Computer Science, or a related field is preferred but not essential.
What We Offer:
- Competitive salary and benefits package.
- Opportunities to work in a dynamic and supportive environment.
- A collaborative workplace culture that values innovation, teamwork, and professional growth.
- Access to training and development programs to enhance your technical expertise.
Application Process:
If you are a skilled IT professional passionate about delivering excellent support and solving technical challenges, we encourage you to apply. Join us as a Desktop Support Engineer and play a key role in ensuring reliable and efficient IT operations.
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