Nextgen Tech Jobs
Connexa Technology Limited
Service Desk Analyst
We are a forward-thinking organization dedicated to providing exceptional IT support services to our teams and clients. Our commitment to efficiency, innovation, and customer satisfaction ensures the seamless operation of our technology infrastructure. We are seeking a proactive Service Desk Analyst to deliver first-class technical support and help maintain our reputation for excellence.
Role Overview
As a Service Desk Analyst, you will serve as the initial point of contact for IT-related issues, providing effective troubleshooting and timely resolutions. You will support a wide range of systems, applications, and devices, ensuring that users receive the assistance they need to work efficiently.
Key Responsibilities:
- Respond to and resolve IT support requests via phone, email, or ticketing system.
- Troubleshoot and resolve hardware, software, and network-related issues for end-users.
- Log and manage incidents and service requests in the IT service management system.
- Escalate complex technical issues to second-line support or specialist teams when necessary.
- Assist with the installation, configuration, and maintenance of IT equipment and applications.
- Maintain up-to-date documentation of incidents, resolutions, and technical processes.
- Collaborate with other IT teams to ensure seamless service delivery and system performance.
- Provide guidance and support to end-users on IT best practices and tools.
- Participate in IT projects and initiatives as required.
Requirements:
- Proven experience in a service desk or IT support role.
- Strong technical knowledge of Windows operating systems, Office 365, and Active Directory.
- Familiarity with networking basics, including Wi-Fi, VPN, and TCP/IP troubleshooting.
- Excellent problem-solving skills with a focus on delivering user-centric solutions.
- Strong communication and interpersonal skills, capable of engaging with users at all levels.
- Ability to work effectively under pressure and manage multiple tasks.
- Experience with IT service management tools and ticketing systems is advantageous.
- Certifications such as CompTIA A+, ITIL Foundation, or equivalent are desirable.
- Degree in IT, Computer Science, or a related field is preferred but not essential.
What We Offer:
- Competitive salary and benefits package.
- Opportunities to work on impactful IT projects in a collaborative environment.
- A workplace culture that values innovation, learning, and professional growth.
- Access to training and certification programs to enhance your skills and career progression.
Application Process:
If you are a dedicated IT professional with a passion for delivering excellent support, we encourage you to apply. Join us as a Service Desk Analyst and contribute to ensuring seamless technology operations for our team and clients.
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