Nextgen Tech Jobs
Thorn SDS
IT Support Engineers
We are a forward-thinking technology company providing innovative IT solutions and support to businesses across various industries. Our dedication to excellence ensures that our clients benefit from seamless, efficient, and secure IT operations. We are seeking skilled IT Support Engineers to join our team and deliver high-quality technical support to our clients.
Role Overview
As an IT Support Engineer, you will be responsible for diagnosing, troubleshooting, and resolving technical issues, ensuring the smooth operation of IT systems. You will work across a diverse range of hardware, software, and networking technologies to support user needs and optimize IT performance.
Key Responsibilities:
- Provide first- and second-line IT support to users, resolving technical issues promptly and effectively.
- Install, configure, and maintain hardware, software, and peripherals, ensuring optimal functionality.
- Troubleshoot and resolve network connectivity issues, including Wi-Fi, VPN, and LAN/WAN setups.
- Support operating systems, applications, and bespoke software as required.
- Manage user accounts, permissions, and access controls in line with company policies.
- Document incidents, resolutions, and system configurations to support continuous improvement.
- Collaborate with the IT team to escalate and resolve complex technical problems.
- Participate in system upgrades, deployments, and other IT projects.
- Provide training and guidance to end-users on IT tools and best practices.
Requirements:
- Proven experience as an IT Support Engineer or in a similar technical support role.
- Strong knowledge of Windows operating systems, Microsoft Office 365, and Active Directory.
- Familiarity with basic networking concepts, including DNS, DHCP, and VPN.
- Excellent problem-solving skills, with attention to detail and a customer-focused approach.
- Effective communication skills, capable of engaging with users at all technical levels.
- Ability to manage multiple tasks and prioritize in a dynamic environment.
- Experience with IT service management tools and ticketing systems is advantageous.
- Certifications such as CompTIA A+, ITIL, or Microsoft certifications are desirable.
- Degree in IT, Computer Science, or a related field is preferred but not essential.
What We Offer:
- Competitive salary and benefits package.
- Opportunities to work on diverse and impactful IT projects.
- A collaborative and innovative workplace culture that values teamwork and professional growth.
- Access to training and certification programs to enhance your technical expertise.
Application Process:
If you are a proactive and skilled IT professional with a passion for solving technical challenges and delivering exceptional support, we encourage you to apply. Join us as an IT Support Engineer and contribute to empowering businesses through technology.
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