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Help Desk Administrator
We are a leading organization dedicated to providing exceptional facilities management services. Our focus on operational excellence ensures that we deliver seamless support to our clients. We are seeking a highly organized and customer-focused Help Desk Administrator to join our team and play a vital role in coordinating and managing help desk operations.
Role Overview
As a Help Desk Administrator, you will serve as the primary point of contact for clients and team members, ensuring efficient handling of requests, queries, and issues. Your role will involve logging and tracking service requests, coordinating responses, and ensuring timely resolutions to maintain high customer satisfaction.
Key Responsibilities:
- Act as the first point of contact for help desk inquiries, ensuring all requests are logged accurately.
- Assign tasks to the appropriate teams and monitor progress to ensure timely completion.
- Maintain accurate records of service requests, responses, and resolutions.
- Communicate updates and feedback to clients and internal stakeholders.
- Support the scheduling and coordination of planned maintenance and repair activities.
- Produce regular reports on help desk performance and identify areas for improvement.
- Ensure compliance with organizational policies and procedures in all help desk activities.
- Provide administrative support to the facilities management team as required.
Requirements:
- Proven experience in an administrative or help desk role, ideally within facilities management or a similar field.
- Strong organizational and multitasking skills, with attention to detail.
- Excellent communication and customer service skills, with the ability to engage professionally with clients and team members.
- Proficiency in using help desk software and Microsoft Office applications.
- Ability to work effectively under pressure and meet deadlines.
- Problem-solving skills and a proactive approach to addressing challenges.
- Knowledge of facilities management processes is advantageous but not essential.
What We Offer:
- Competitive salary and benefits package.
- Opportunities to work in a dynamic and supportive environment.
- A workplace culture that values teamwork, growth, and customer satisfaction.
- Access to training and development programs to enhance your skills and career progression.
Application Process:
If you are a motivated and organized individual with a passion for providing excellent administrative support, we encourage you to apply. Join our team as a Help Desk Administrator and contribute to delivering outstanding service to our clients.
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