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TRS (Technical Recruitment Solutions)
Technical Support Engineer
We are a leading technology company dedicated to delivering innovative solutions and exceptional technical support to our clients. Committed to excellence and customer satisfaction, we empower businesses by ensuring their systems and infrastructure operate seamlessly. We are seeking a skilled Technical Support Engineer to join our team and provide expert-level assistance while maintaining high service standards.
Role Overview
As a Technical Support Engineer, you will be the first point of contact for technical issues, providing prompt and effective solutions to end-users. This role demands strong troubleshooting skills, technical expertise, and the ability to deliver exceptional customer service in a fast-paced environment.
Key Responsibilities:
- Provide first- and second-line technical support to resolve hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, ensuring minimal disruption to operations.
- Install, configure, and maintain IT systems, including desktops, servers, and applications.
- Collaborate with internal teams and vendors to resolve complex issues.
- Document technical solutions and maintain accurate records of support activities.
- Assist in the implementation of new technologies and upgrades.
- Monitor system performance and proactively identify potential issues.
- Deliver user training and guidance to ensure optimal system usage.
Requirements:
- Proven experience in a technical support or IT engineering role.
- Strong knowledge of Windows operating systems, Active Directory, and Office 365.
- Familiarity with networking concepts, including TCP/IP, DNS, and VPNs.
- Excellent problem-solving and analytical skills, with attention to detail.
- Exceptional communication and interpersonal skills, capable of engaging effectively with non-technical users.
- Ability to prioritize tasks and work under pressure to meet deadlines.
- Certifications such as CompTIA A+, Microsoft MCP, or equivalent are advantageous.
- Degree in IT, Computer Science, or a related field is preferred but not essential.
What We Offer:
- Competitive salary and benefits package.
- Opportunities to work on diverse technical challenges in a dynamic environment.
- A collaborative workplace culture that values innovation, teamwork, and professional growth.
- Access to training and certification programs to enhance your technical skills.
Application Process:
If you are a dedicated Technical Support Engineer with a passion for problem-solving and delivering excellent service, we encourage you to apply. Join our team and play a critical role in supporting our clients and driving technological excellence.
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